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Return and Refund Policy

Returns policies

Items that aren’t damaged or the wrong size are not eligible for return or exchange.

 

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch at, support@blackmustardseed.com, with a photo within a week's time!

Make sure to include the following information:

Order number

Defective item

Description of the defect(s)

​Picture of the defect(s)​

Defects within 95% of acceptance are not considered damage. Unfortunately, there is variation in clothing manufacturing. We hope you understand 😊

 

Wrong size:

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

If you'd like a different size, get in touch with us at support@blackmustardseed.com and we'll let you

Return Instructions:

Securely pack your merchandise. We are not responsible for items that are damaged while in transit to our fulfillment center.

Include a note with the following information:

Order number

Reason for return

Ship the merchandise to the provided return address provided on the packing slip.

Please make sure to secure a tracking number or delivery confirmation number for your shipment. Your order # is required for your return or exchange to be processed by our fulfillment warehouse.

 

Incorrect/Missing Items:

If you are missing an item or have received an incorrect item with your order, please contact us at support@blackmustardseed.com including the following information:

Order number

Picture of wrong item received

Missing item

 

Cancel order:

Orders cannot be cancelled.